PRIVACY POLICY DUTCH MARITIME SERVICES

Dutch Maritime Services values the privacy of your personal data and your usage of our Service and Data.
We need to collect, use and disclose personal information in order to perform our business functions and services. This Privacy Policy explains what information Dutch Maritime Services collects about you and why and how it may be used and shared.

This Privacy Policy is incorporated into the Dutch Maritime Services Terms of Service, and applies to the information obtained by us through your use of this website, the Service and other Dutch Maritime Services products and services. This Privacy Policy was last revised on 14th June 2018.

DMS is a growing independent agency for tramp and other ships services, established in 2005 at Rotterdam and has office in Antwerp available 24 hours during 365 days in a year Being independence not tied with any major player and having the ambition for growth, means our service must be better & lucrative than others. This is being achieved by simplifying all procedures, processes, communication through electronic ways.

As agent DMS represent the interest of its clients in every conceivable aspect of their business:

  • Cargo documentation
  • Customs clearance
  • Crew services
  • Taking provisions and stores (incl. Bunkering)
  • Spare deliveries

DMS is being manned by highly qualified & experienced staff around the clock, so a single telephone call is sufficient to take care of all your queries.

A task of a good agent is to take care of all aspect of owners / operators interest by reporting both actively and unsolicited problems with solutions whenever they arise. Due to advanced communication systems with continues up to date equipment our staff are always available, can take immediately action in cooperation with our clients or partners. This shortened the decisions making chain with the result of saving cost and reduction of unnecessarily frustrations so no hassle at all.

Our mission is to be total reliable and independent, so our customer can be certain that DMS will always deliver the best available service around the clock.’

Dutch Maritime Service is and feels responsible for personal data handed over to us with the utmost care and trust. We convey this in our privacy statement.

Our privacy statement is:

Everyone is entitled to careful handling of their personal data. Dutch Maritime Services supports the wishes and needs of our clients, employees and relations to have their personal data handled as such. Dutch Maritime Services applies the utmost care and transparency in handling personal data.

LEGAL GROUNDS

Regarding privacy and the protection of personal data Dutch Maritime Services is bound by the GDPR.

WHAT IS PERSONAL DATA

According to the GDPR personal data means any information relating to you which allows us to identify you, such as your name, contact details and information. Hence, a combination of a name and a date of birth, contact details, photographs are all deemed personal data. In additional the GDPR recognizes special personal data such as social security numbers, medical data and data of children.

We may collect personal data from you when you use our website or social media where you register with us, purchase any of our services, or when you contact us. We may also collect personal data either directly or indirectly through our trusted third party partners.

WHAT TYPES OF PERSONAL DATA DOES DUTCH MARITIME SERVICES COLLECT?

  • Given name and Surname;
  • Gender;
  • Adress;
  • Phone numbers;
  • E-mailadresses;
  • Date of Birth;
  • Income data (pink slip);
  • Payment data such as bank account;
  • Colour photocopy of a means of identification; if requested the social security number and possibly photograph can be made unrecognisable;
  • Data required to fulfil the assignment given;
  • Data required to fulfil agreements between Dutch Maritime Services and yourself. For example regarding your payments and your behaviour as a principal;
  • Of new employees/interns: your resume;
  • Of new employees/interns: your application letter;
  • Of new employees/interns: your education standard;
  • Of new employees/interns: your social security number;
  • Of employees/interns: data regarding the fulfilment of your job;
  • Collection of the personal data is based on the (intent) of reaching an contractual agreement. It is possible that we require specific data for a specific purpose. We will ask explicit consent to use this personal data. Once consent is given, it can be easily revoked by informing us that you wish to revoke your previous consent;

WHO IS OUR DATA PROTECTION OFFICER OR PRIVACY OFFICER?

Dutch Maritime Services does not have a Data Protection officer. However, there is a privacy officer. He can be reached at: info@dsm.name

HOW DO WE USE YOUR PERSONAL DATA?

Dutch Maritime Services needs personal data to fulfil contractual agreements. We may process the personal data we collect in the following ways:

  • Cargo documentation
  • Customs clearance
  • Crew services
  • Taking provisions and stores (incl. Bunkering)
  • Spare deliveries
  • To Communicate with all parties envolved regarding the abovementioned;
  • To promote and ensure the security of our website and Services
  • Internal accounting and administration
  • To comply with our legal obligations, for example regarding labour or tax law
  • For research and analysis in relation to our business and services;
  • For treating complaints in a proper fashion;

We will only process your information, if you have previously given your consent to such processing (which you may withdraw at any time in the future), or in case the processing is necessary to provide our services to you; or for compliance with our legal obligations; and/or the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information; or according to our contractual arrangement.

IS PERSONAL INFORMATION DISCLOSED TOT THIRD-PARTIES?

Dutch Maritime Services takes the privacy of your personal data very seriously, and we do not sell, rent, or otherwise provide your personally identifiable information to third parties, except as described in this policy.

We may disclose personal data for the purposes and under the terms mentioned in this Privacy Policy to third – parties and specifically to:

  • our employees; Dutch Maritime Services ensures that our employees who h process your personal data are perfectly trained regarding the lawful manner for any processing thereof and have access only on a need-to-know basis in order to meet legitimate business purposes or according to the execution of contractual obligation.
  • our contractors and service providers, including suppliers of IT based solutions, that assist Dutch Maritime Services in providing its Services;
  • external business advisers, such as lawyers and auditors;
  • financial institutions and credit card providers, according to your explicit consent and authorization for the execution of a payment order
  • government agencies, public authorities and regulatory bodies in order to comply with a valid and authorised request, including a court order or other valid legal process.

SECURING YOUR PERSONAL DATA

We take the security of your personal data seriously and use security policies, standards, technologies and ongoing training to safeguard the personal data we process from improper access, use, alteration, destruction, and loss.

Where we share your personal data with other companies as described above, we require those companies to process your personal data to an equivalent level of security.

IS YOUR PERSONAL DATA TRANSPORTED OUTSIDE THE EU

Dutch Maritime Services works on the premise that personal data can only be processed within the EU. Since the privacy regulation applies within the EU, an adequate level of protection can always be guaranteed.

DATA RENTENTION

Dutch Maritime Services will not retain personal data longer than necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. The personal data you provide us may be archived and stored periodically and will only be retained for as long as it is required for the purposes it was collected, unless the law requires us to retain them for a longer period, or delete it sooner, or unless you exercise the right to erasure (where it applies), when we do not need to retain it in connection with any reasons permitted or required by law.

YOUR RIGHTS

Dutch Maritime Services ensures that you can under specific circumstances exercise all relevant rights in relation to your personal data, such as the right of access and correction, the right to object to any or all types of data processing, to prevent direct marketing and request transmission of your personal data in a common digital format.

RIGHT TO ERASURE

The GDPR introduces a right for individuals to have personal data erased. The right to erasure is also known as ‘the right to be forgotten’. Individuals can make a request for erasure verbally or in writing.

There is a one month time period to respond to a request.

RIGHT TO RECTIFICATION

The GDPR includes a right for individuals to have inaccurate personal data rectified or completed if it is incomplete. An individual can make a request for rectification verbally or in writing. There is a one month time period to respond to a request.

RIGHT TO RESTRICT PROCESSING

Individuals have the right to request the restriction or suppression of their personal data. This is not an absolute right and only applies in certain circumstances. When processing is restricted,  personal data is permitted to be stored, but not used. an individual can make a request for restriction verbally or in writing. There is a one month time period to respond to a request.

CHANGES TO THIS PRIVACY POLICY

Use of the information we collect now is subject to the Privacy Policy in effect at the time such information is used. As Dutch Maritime Services evolves, we may need to update this Policy from time to time to keep pace with changes in the Service and laws applicable to us and you; we will, however, always maintain our commitment to respect your privacy.

If we make material changes in the way we use Personal information, we will notify you by posting an announcement on our website, and we may ask for your consent to such changes if required by applicable law. If you disagree with any changes in this Policy and do not wish your information to be subject to the revised Policy, you will need to close your account following the above.

 

HOW TO CONTACT US

Under the General Data Protection Regulation Dutch Maritime Services is the data controller for data protection purposes. If you have questions, comments or requests about this Policy and your Personal Data, please contact us.

 

Our Services are available 24 hrs. Regarding privacy issues we are happy to assist you at our main office. Our main office is open from Monday till Friday from 08:30 till 17:00  o’clock (SET).

 

Phone number:+3110-85 18 851 / +316-532 13 575

 

E-mail: info@dms.name

 

Visiting Adress main office Dutch Maritime Services

Coriet van Alphen Roosstraat 30

3088 GT Rotterdam, the Netherlands

 

You have the right to update, reform, modify and delete your Data. You can at any time deactivate your account following the instructions above. You may contact us at the above address for any other information or objection you may have on data processing.

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